Uber's Emergency Button

Because pressing a button is safer than dialing 9-1-1

Tldr;

Uber added a feature to call an emergency dispatcher during an Uber trip. Uber was able to do this by integrating with RapidSOS, polling location details with Kafka and using separate alert channels.

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Problem

Uber is a convenient service to get around town. However, riding in any ride share can be dangerous since the driver is always in control of the vehicle.

A safe and secure method needs to be in place to protect drivers and riders from any dangerous activities during the ride share.